PRIVACY POLICY
Nexa Nurse Academy
Website: academy.nexanurse.com
Email: academy@nexanurse.com
Location: Lagos, Nigeria
Effective Date: 10 August 2026
Last Updated: 10 August 2026
1. Introduction
Welcome to Nexa Nurse Academy.
Nexa Nurse Academy is an online learning platform providing professional education, training, skills development, assessments, and certification programmes in caregiving and related healthcare fields.
We respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, enrol in a course, complete assessments, obtain a certificate, contact us, or otherwise use our services.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information.
By using academy.nexanurse.com, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is intended to comply with applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023 (NDP Act). The NDP Act establishes a legal framework for protecting personal information and regulating its processing in Nigeria.
2. Who We Are
For the purposes of this Privacy Policy, Nexa Nurse Academy is responsible for the processing of personal information collected through the Academy website and related learning services.
If you have questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: academy@nexanurse.com
Website: academy.nexanurse.com
3. Information We Collect
We may collect different categories of information depending on how you use the Academy.
3.1 Information You Provide Directly
When you create an account, enrol in a course, contact us, or use other features of the website, we may collect information such as:
- Full name
- Email address
- Telephone number
- Username
- Password
- Country or location
- Date of birth, where required for a particular programme
- Educational or professional information
- Course enrolment information
- Assessment and quiz results
- Course completion information
- Certificate information
- Information provided when contacting our support team
- Any other information you voluntarily provide to us
We only request information that is reasonably necessary for the relevant purpose.
3.2 Learning and Course Information
When you use the Academy, we may collect information relating to your learning activities, including:
- Courses enrolled in
- Lessons accessed
- Course progress
- Quiz and assessment results
- Completion status
- Certificates earned
- Learning history
- Course preferences
- Date and time of course activities
This information allows us to administer your learning account and provide accurate course and certification records.
3.3 Payment Information
Where paid courses, programmes, or services are offered, payments may be processed through third-party payment providers.
We may receive information such as:
- Payment status
- Transaction reference
- Amount paid
- Date of payment
- Payment method
- Limited transaction information
We generally do not need to store your complete debit or credit card details on our systems when payment is processed by an external payment provider.
Payment providers may process your information according to their own privacy policies and terms.
3.4 Technical Information
When you access our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- General usage information
- Login information
- Technical error information
This information helps us maintain, secure, and improve the Academy website.
3.5 Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Maintain your learning session
- Understand how visitors use our website
- Improve website functionality
- Improve security
- Analyse website performance
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. How We Use Your Information
We may use your personal information for the following purposes:
Account Management
To:
- Create and manage your learner account
- Authenticate your identity
- Provide access to courses
- Maintain your account
- Reset passwords
- Communicate with you about your account
Course Delivery
To:
- Provide online courses and lessons
- Track your learning progress
- Administer quizzes and assessments
- Record course completion
- Provide learning resources
- Provide certificates where applicable
Certification
We may use your information to:
- Confirm successful completion of a programme
- Generate certificates
- Maintain certification records
- Verify certificates where verification services are provided
Communication
We may contact you regarding:
- Course enrolment
- Account activity
- Course completion
- Assessments
- Certificates
- Technical issues
- Customer support
- Changes to our services
- Important administrative information
Service Improvement
We may use information about how the website and courses are used to:
- Improve our platform
- Improve course content
- Identify technical problems
- Improve user experience
- Develop new courses and services
Security and Fraud Prevention
We may process information to:
- Protect user accounts
- Detect suspicious activity
- Prevent fraud
- Protect our website and systems
- Investigate security incidents
- Enforce our terms and policies
Legal and Regulatory Requirements
We may process or disclose information where reasonably necessary to:
- Comply with applicable laws
- Respond to lawful requests from competent authorities
- Protect our legal rights
- Establish or defend legal claims
- Prevent unlawful activity
5. Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more lawful grounds.
These may include:
Consent
Where we rely on your consent, you may withdraw your consent at any time, subject to applicable legal limitations.
Contractual Necessity
We may process information where it is necessary to provide a course, account, certification, or other service you have requested.
Legal Obligation
We may process information where necessary to comply with applicable legal or regulatory requirements.
Legitimate Interests
We may process information where necessary for legitimate interests such as maintaining platform security, preventing fraud, improving services, and managing our organisation, provided that these interests do not override your applicable rights.
6. How We Share Your Information
We do not sell your personal information.
We may share personal information with carefully selected third parties where necessary to operate the Academy and provide our services.
These may include:
Technology and Hosting Providers
Companies that provide:
- Website hosting
- Cloud infrastructure
- Database services
- Website security
- Backup services
- Technical support
Learning Management and Software Providers
Third-party platforms or software may process information necessary to provide learning management, course delivery, assessments, certificates, or related functionality.
Payment Service Providers
Where applicable, payment providers may process payment and transaction information to complete transactions.
Communication Providers
We may use third-party providers to deliver emails, notifications, and other communications.
Professional and Legal Advisers
Where necessary, we may share relevant information with professional advisers, auditors, lawyers, or other authorised service providers.
Government and Regulatory Authorities
We may disclose information where required or permitted by applicable law.
All third parties that process personal information on our behalf should be required to handle such information appropriately and securely.
7. International Data Transfers
Some of our technology, hosting, software, communication, payment, or other service providers may operate outside Nigeria.
Where personal information is transferred or processed outside Nigeria, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements and appropriate safeguards.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Theft
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
Security measures may include access controls, authentication mechanisms, secure communications, system monitoring, backups, and other appropriate safeguards.
However, no internet-based service can guarantee absolute security.
You are also responsible for protecting your account credentials. You should not share your password with another person.
If you believe your account has been compromised, please contact us immediately at:
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Different types of information may be retained for different periods.
For example, we may retain:
- Account information while your account remains active
- Course progress and assessment records for the administration of your learning
- Certification records for verification and historical purposes
- Transaction records where required for accounting, legal, or regulatory purposes
- Support communications for a reasonable period to manage and resolve issues
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it.
10. Your Data Protection Rights
Subject to applicable law and relevant exceptions, you may have rights regarding your personal information.
These may include the right to:
Access
Request information about the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete personal information.
Erasure
Request deletion of personal information where there is a valid legal basis for doing so.
Restriction
Request that we restrict certain processing of your information in appropriate circumstances.
Objection
Object to certain processing of your personal information where applicable.
Data Portability
Where applicable, request your personal information in a structured and commonly used format or request that it be transferred to another organisation.
Withdraw Consent
Where processing is based on consent, you may withdraw that consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
The Nigeria Data Protection Commission recognises data-subject rights including access, rectification, erasure, restriction, portability, withdrawal of consent, and objection in accordance with the NDP Act.
11. How to Exercise Your Rights
To exercise your privacy rights or ask questions about your personal information, contact us at:
Email: academy@nexanurse.com
Please include enough information for us to understand your request and verify your identity where necessary.
We may need to request additional information to confirm that a request is genuinely being made by the relevant data subject.
We will respond to valid requests within the timeframe required by applicable law.
12. Marketing Communications
We may occasionally send information about new courses, programmes, events, educational opportunities, or other services that may be relevant to you.
Where required, we will obtain appropriate consent before sending direct marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting:
Please note that you may still receive important service-related communications, such as account, security, course, payment, or certification messages.
13. Children’s Privacy
The Academy is intended for individuals who are legally able to use online educational services.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at:
We will take reasonable steps to investigate and, where appropriate, delete the information.
14. Third-Party Websites
Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites.
When you leave the Academy website, we recommend reviewing the privacy policy of the third-party service you are visiting.
15. Social Media
We may maintain or link to social media accounts and pages.
If you interact with us through social media, the relevant social media provider may collect and process your information according to its own privacy policy.
We encourage you to review the privacy settings and policies of the social media platforms you use.
16. Automated Decision-Making
We do not intend to make decisions that produce significant legal or similarly significant effects on individuals solely through automated processing without appropriate safeguards.
Where automated tools are used for administrative or educational purposes, we will take reasonable steps to ensure that they are used appropriately.
17. Accuracy of Your Information
You are responsible for ensuring that the information you provide to the Academy is accurate, complete, and up to date.
If your information changes, you should update your account where the functionality is available or contact us for assistance.
Accurate information is particularly important for certificates and certification records.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes in technology
- Changes in applicable laws or regulations
- Changes in our data processing practices
- Recommendations from relevant regulatory authorities
When we make significant changes, we may provide an appropriate notice through the website or other available communication channels.
The Last Updated date at the beginning of this Privacy Policy indicates when it was most recently revised.
19. Data Breaches and Security Incidents
If we become aware of a personal data breach affecting personal information under our responsibility, we will assess the incident and take appropriate steps in accordance with applicable law.
Where notification to affected individuals or a regulatory authority is legally required, we will make such notifications within the applicable timeframe.
20. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
You can contact:
Nexa Nurse Academy
Email: academy@nexanurse.com
You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) where you believe your data protection rights have been infringed.
The NDP Act provides for the Nigeria Data Protection Commission as the regulatory authority responsible for data protection and privacy matters in Nigeria.
21. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact us.
Nexa Nurse Academy
Website: academy.nexanurse.com
Email: academy@nexanurse.com
Location: Lagos, Nigeria
We will make reasonable efforts to respond to privacy-related enquiries promptly and appropriately.
Your Privacy Matters
At Nexa Nurse Academy, we recognise that your personal information is important.
We are committed to handling your information responsibly, transparently, and securely while providing you with access to quality online education, professional skills development, and certification opportunities.